Complaints and Refunds

1. How to submit a complaint

Submit your complaint by email to info@solumon.me. Please state the name and email used for the subscription, the receipt number (if you have one), and a short description of the issue.

2. Response time

We respond to every complaint without delay and no later than the period prescribed by the Montenegrin Consumer Protection Act. We notify you of the outcome by email.

3. Right of withdrawal

For digital content and services whose performance begins immediately, with your express consent given at subscription, the 14-day right of withdrawal may be limited in accordance with consumer-protection rules.

By subscribing you consent to the service starting immediately and accept that you lose the right of withdrawal once the service has been fully performed. This does not affect your right to cancel the subscription for future periods.

4. Refunds

In justified cases — for example a duplicate charge or a technical payment error — we issue a refund. Refunds are always made to the same card used for payment, as soon as possible after we confirm the request is justified.

5. Cancellation and refunds

Cancelling the subscription stops future charges but does not by itself entail a refund for the current, already-paid period — you retain full access during that period.

6. Contact

For any questions about complaints and refunds, contact info@solumon.me or +382 69 30 88 22.